Returns & Refunds Policy

Last updated: July 20, 2026

This policy distinguishes between ready-to-ship, in-stock products and custom-made products.

Ready-to-ship, in-stock products

For a change-of-mind return, contact us within 14 calendar days after delivery. After we confirm your return request, send the item back within 14 calendar days of that notice.

Returned items must be in resalable condition, with all original parts and packaging. You may inspect an item as you would in a store, but we may reduce a refund where an item has been used, installed, damaged, or handled beyond what is necessary to inspect it.

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are not refundable unless required by applicable law.

Custom-made products

Custom-made products are final sale and are not eligible for cancellation, return, or refund once production has started. This includes the 12 custom product series and any product made to an approved design, logo, artwork, color, or specification.

Damaged, defective, incorrect, or materially different items

If an item arrives damaged, defective, incorrect, or materially different from the approved custom design, contact us within 7 days of delivery and include clear photos, your order number, and a description of the issue. We will review the claim and provide an appropriate resolution, which may include a replacement, partial refund, or refund where appropriate.

How to start a return

Do not send an item back without our written authorization. Contact us through our Contact Us page with your order number and the reason for the return. We will provide the return instructions after reviewing the request.

Statutory rights

This policy does not limit any consumer rights that cannot be excluded under applicable law.