Refund policy

Custom Product Returns and Refunds

Most products sold by YEALQUE are made to order to the customer's approved artwork, specifications, quantity, colors, size, construction, and packaging requirements. Because a custom item cannot normally be resold, custom products are not eligible for a change-of-mind return or refund after production has started, subject to any rights that cannot be excluded under applicable law.

Before production

Please review the digital mock-up and written order details carefully. Check spelling, logo files, colors or Pantone references, dimensions, placement, attachment method, quantity, packaging, shipping address, and other specifications. We welcome reasonable revisions before final approval. Production begins only after the relevant design direction and order details are approved.

Cancellations

A cancellation request must be emailed to rike@xiaoyeah.com as soon as possible. We will confirm whether the order can be canceled before production or before non-recoverable costs are incurred. Once production or other non-recoverable work has started, cancellation may not be possible and any amount returned will be limited to what we confirm in writing.

Defects, damage, or incorrect fulfillment

If an order arrives with a manufacturing defect, transit damage, or an item that does not match the approved order details, contact rike@xiaoyeah.com within 30 days after delivery. Include your order number, a description of the issue, and clear photos or video of the product and packaging. Keep the original packaging until we review the claim. We will review the evidence and, where the claim is confirmed, determine an appropriate remedy such as a remake, replacement, repair, credit, or refund, subject to applicable law and the specific order terms.

Not covered

A refund is generally not available for a change of mind, an approved design that the customer later dislikes, differences caused by an incorrect customer-supplied file or specification, or normal production variation that remains within the approved specifications. We are not responsible for delays or loss caused by an incorrect address supplied by the customer; any re-shipping or other costs will be handled under the order terms.

Ready-to-ship products

If a product is expressly identified as ready to ship, any applicable return or refund terms will be shown at checkout or in the order confirmation. Contact us before sending anything back. Do not send a return without written instructions.

Refund processing

If we approve a refund, we will issue it to the original payment method when possible. The time for the credit to appear depends on the payment provider and the customer's bank. We will confirm the approved amount and method in writing.

Contact

For a return, defect, damage, cancellation, or refund request, email rike@xiaoyeah.com with the order number and supporting details. We will review each request under this policy, the order terms, and applicable consumer-protection law.